FAQ

Hanger orders are processed in the order they are received and are individually hand-made with care to your specifications.  Please allow 10 business days for your order to be created before shipment (2 business days for Rush orders.)  You should receive email notification once your order has shipped.

Most orders ship within 10 business days of purchase.  Rush orders ship within 2 business days.

Yes, you should receive email notificatoin once your order has shipped.

Domestic (US):Yes, all domestic shipments come with a delivery confirmation number that will be emailed to you when your order ships.
International: Tracking is available on Standard and Rush packages only. Our "Slow" shipping option does not come with tracking.

The following are our estimated delivery times- keep in mind that these are estimates only and not a "guaranteed" delivery date. Delivery time may increase during high postal volume times such as the Holidays.

Domestic (US): Standard (12-14 Business Days*) - Rush (5 Business Days*)
International: Slow (4-7 Weeks) - Standard (3-4 Weeks) - Rush (10 Business Days* )

* Business days are Monday thru Friday, not including Saturday/Sunday.

Most order are ready to ship within 10 business days of purchase.  Rush orders receive prioritized handling and ship within 2 business days.

Estimated shipping times are provided at checkout, so be sure to select a method that fits your deadline.  Shipping quotes are in business days - Mon-Fri, not including Saturdays or Sundays.  If you are unsure about your deadline, please contact us.

Yes, we ship internationally to several countries.  If you do not see your country on the list at checkout and would like to place an order, please contact us.

Shipping costs depend on the number of hangers you purchase, your location, and the shipping method you select.  Shipping starts at $8.55 for domestic (US) orders, $12 to Canada, and $18 to all other countries.

We accept major credit cards (Visa, Mastercard, American Express, Discover) and PayPal.

We process all payments immediately at the time of purchase.

No, for customer security we do not store any credit card numbers

We are a small, handmade operation, so in order to ensure a prompt turnaround time on our hangers for everyone we only accept a certain amount of orders per day. During peak wedding season we usually reach or maximum capacity around noon Central time. Orders are opened back up at around Midnight Central time for the following day. Placing your order early in the morning (or very late at night) is your best bet during our busy times. Please note that these restrictions apply to retail orders only.

Absolutely!  A heart counts as three (3) characters on the hanger.

Typing "(heart)" works great for us!  So if you would like two names with a heart between them, type: name(heart)name eg. john(heart)kim

No, at this time we only offer hangers in lowercase letters (a-z.)

No, at this time we only offer hangers in lowercase letters (a-z.)

Please contact us first if the phrase you would like is longer than 13 characters, we'll let you know what we can do!

You may include a gift note in the "special instructions" box at checkout and we will include it in the box with your order free of charge.

Yes!  Please contact us with the number of hangers you would like to order and we will provide you with a quote.

Not at this time. The cost of running full or part-time phone support would require us to drastically raise our prices. In order to keep prices fair to you, the consumer, we've chosen not to provide telephone support. We do however provide very responsive email support which can be reached via our Contact Us page.

Feel free to contact us! We'll get back to you as soon as possible.